Although I was able to get in to the back end for some basic things, there were quite a few areas that I did not know how to access. I was receiving emails about plugins and backups etc, and didn't know what to do with them (or what they were!). Turned out it was even more complicated that what I thought and thank goodness Gaye sorted it out for me.
I now feel so much more confident about people getting information from the website, without wondering whether I was suppose to update something for example. I have definitely had more enquiries both online and by phone and in the back of my mind, I often hear myself thinking, "Thank god for Gaye!". Not only am I grateful for the obvious competency of Gaye, but it has been such a pleasure to work with someone who is professional, friendly, reliable and honest, and always replies to my queries and keeps me informed with what is going on. It really does make a huge difference having someone you can trust and who you know you can call on if you need help. And I do feel like an important customer.